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My husband and I just recently purchased a 2007 S80 Volvo from Al Travis. We had a totally wonderful buying experience. Al is professional, knowledgeable and a pleasure to work with. He was responsive and helpful with all our requests. I found the perfect car for me on the internet; it was very helpful to be able to see so many pictures of the S80. I knew it was the car for me. We didn't even bother to test drive it! We just took it home!
- Holly and Dave Owens
Ann Arbor, Mi
Tom in Volvo service is amazing! Probably the best thing that happened at Crippen was hiring him and no - I'm not related. He is just flat out very good at what he does!
Thank you for great service in the VOLVO division. I must admit that you man behind the service desk, Tom Fasnaugh, in the Volvo Department stands tall as he gives every customer the time and the expertise initially as he/she comes for services. I found him to be knowledgeable and courteous. In conclusion, I wish the Crippen Dealership all the successes and advancements that it deserves.
- Y.F.
As a woman, I usually HATE having work done on my car. At Crippen, it is actually a pleasurable experience, always professional, prompt and care about my time. Will return again!
It is our sincere pleasure to recommend Tom Hopkin’s vehicle detailing
services and the Crippen Auto Mall dealership. Our family has utilized the
vehicle detailing services at Crippen for many years. Until we discovered
Tom we had tried a number of detailing services around Lansing and were
never satisfied with the results. We are extremely detail conscious ( we
might even be labeled 'very picky' ) and have never been disappointed with
Tom's attention to detail. Our cars are perfect every time. This level of
customer care and performance is very hard to find.
Regards,
The Keefes
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